We’re Here to Help
If you have any questions about your order, a product, or our services, the GenMeds team is ready to assist. Choose the method most convenient for you, and we’ll aim to respond as quickly as possible.
Contact Information
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Registered Office Address: Genmedical Ltd (trading as GenMeds), Unit 207 New Wing, The Argent Centre, 60 Frederick Street, Birmingham, UK, B1 3HS
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General Enquiries Email: help@genmeds.co.uk
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Customer Service Phone: 01218095346
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Business Hours: Monday–Friday: 9:00 am–6:00 pm · Closed Saturdays & Sundays
Response Times
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Emails and enquiries: usually answered within 24 hours on business days
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Phone calls: during business hours above
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Urgent medical queries: If you believe your issue is urgent, please call your GP or call NHS 111. GenMeds is not a replacement for emergency services.
How to Raise a Complaint
If you’ve had an issue with your order or service, please let us know so we can look into it as quickly as possible.
You can make a complaint by either:
- Creating a support ticket from the drop-down menu once you are on your account
- Emailing us directly at help@genmeds.co.uk
Please include the following information to help us resolve your issue efficiently:
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Your order number (if available)
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A brief description of the issue
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What outcome you’re hoping for
We’ll acknowledge your complaint within 2 working days and aim to respond in full within 5 working days.
What If You're Not Satisfied?
If you're not happy with how your complaint has been handled, you have the right to contact our regulator, the General Pharmaceutical Council (GPhC). Click here to learn more.
We understand how frustrating it can be when things don’t go to plan. Thank you for giving us the opportunity to resolve the issue and improve our service.
Important Information
If you are experiencing a medical emergency, please dial 999 (or your local emergency number).