Genmeds information

Contact us

Get in touch

We’re Here to Help

If you have any questions about your order, a product, or our services, the GenMeds team is ready to assist. Choose the method most convenient for you, and we’ll aim to respond as quickly as possible.

Contact Information

Registered Office Address:
Genmedical Ltd (trading as GenMeds), Unit 207 New Wing, The Argent Centre, 60 Frederick Street, Birmingham, UK, B1 3HS
General Enquiries Email:
help@genmeds.co.uk
Customer Service Phone:
01218095346
Business Hours:
Monday–Friday: 9:00 am–6:00 pm · Closed Saturdays & Sundays

Response Times

  • Emails and enquiries: usually answered within 24 hours on business days

  • Phone calls: during business hours above

Complaints

How to Raise a Complaint

If you’ve had an issue with your order or service, please let us know so we can look into it as quickly as possible.

You can make a complaint by either:

  1. Creating a support ticket from the drop-down menu once you are on your account
  2. Emailing us directly at help@genmeds.co.uk

Please include the following information to help us resolve your issue efficiently:

  1. Your order number (if available)

  2. A brief description of the issue

  3. What outcome you’re hoping for

We’ll acknowledge your complaint within 2 working days and aim to respond in full within 5 working days.

Not satisfied?

What If You're Not Satisfied?

If you're not happy with how your complaint has been handled, you have the right to contact our regulator, the General Pharmaceutical Council (GPhC). Click here to learn more.

We understand how frustrating it can be when things don’t go to plan. Thank you for giving us the opportunity to resolve the issue and improve our service.

Emergency information

Important Information

Urgent medical queries: If you believe your issue is urgent, please call your GP or call NHS 111. GenMeds is not a replacement for emergency services.

If you are experiencing a medical emergency, please dial 999 (or your local emergency number).